AK LSB Privacy Policy – How We Protect Your Data

1. Introduction

AK LSB takes the privacy of its players seriously. We understand that when you register an account, make a PKR deposit via JazzCash or Easypaisa or place a bet on a cricket match or PSL game, you are trusting us with information that is personal to you. That trust is something we do not take lightly.

This Privacy Policy sets out clearly and honestly what personal data AK LSB collects from players based in Pakistan, the purposes for which that data is used, how long we keep it, with whom it may be shared and the rights you have as a data subject. We have written this in straightforward language rather than dense legal text, because we want you to actually understand it.

By creating an AK LSB account or using any part of the platform, you confirm that you have read this policy and consent to the collection and use of your data as described here. If you do not agree, please do not register or continue using the platform. You can withdraw consent at any time by closing your account — see Section 9 for details.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the AK LSB platform.

2. Data We Collect

AK LSB collects personal data from players through several channels — the registration form, account verification process, payment interactions, platform usage and communications with our support team. Below is a breakdown of the categories of data we may collect:

We collect only the data that is genuinely needed for the purposes described in this policy. We do not collect sensitive personal data such as religious or political views, and we do not require information that goes beyond what is necessary to run your AK LSB account securely.

3. How We Use Your Data

AK LSB uses player data for specific, legitimate purposes. We do not use your data to build advertising profiles, and we do not sell your information to any third party for their commercial benefit. The purposes for which we process your personal data are as follows:

• Account Management: Creating and maintaining your AK LSB player account, managing your PKR balance and keeping your profile accurate and up to date.
• Payment Processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity Verification: Confirming that you are who you say you are, that you are aged 18 or over and that your account meets our verification requirements before processing withdrawals.
• Fraud Prevention & Security: Detecting unusual account activity, identifying potential fraud, money laundering or bonus abuse, and keeping the platform safe for all players.
• Customer Support: Responding to your queries, resolving disputes, investigating complaints and communicating with you about your account.
• Platform Improvement: Analysing anonymised usage patterns to improve the AK LSB experience — which games are popular, where players encounter issues, how the platform can be made faster and easier to use.
• Responsible Gaming: Monitoring account activity to identify signs of problematic gaming behaviour and applying limits or interventions where appropriate to protect player wellbeing.
• Legal Compliance: Meeting any legal obligations that require us to retain, process or disclose data.

Every processing activity we carry out is tied to one of these legitimate purposes. If we ever intend to use your data for a new purpose not listed here, we will update this Privacy Policy and notify you before doing so.

4. Payment Data & PKR Transactions

When you deposit or withdraw PKR through the AK LSB platform, payment data is transmitted securely between your device, our system and the relevant payment provider — whether that is JazzCash, Easypaisa, Raast or your bank. AK LSB does not store full card numbers, full bank account details or payment credentials directly on our servers.

What AK LSB does retain is the transaction reference, the PKR amount, the payment method type and the date and time of the transaction. This record is necessary to maintain accurate account histories, process withdrawal requests and investigate any payment disputes that arise.

• Payment data is encrypted at rest and in transit using industry-standard protocols.
• Access to payment records is restricted to authorised AK LSB finance and support staff only.
• Transaction records are retained for a minimum period in line with standard financial record-keeping practices.
• AK LSB does not use your payment data for marketing purposes.

5. Sharing Your Data

AK LSB does not sell, rent or trade your personal data to third parties for their own commercial use. There are, however, specific circumstances in which data may be shared with carefully selected parties in order to operate the platform:

• Payment Providers: JazzCash, Easypaisa, Raast and other payment gateways receive the minimum transaction data necessary to process your PKR deposits and withdrawals.
• Identity Verification Services: In some cases, a secure third-party verification service may be used to confirm identity documents. Any such provider is bound by strict data processing agreements.
• Technology Partners: The software providers that power AK LSB's casino games, sports betting engine and platform infrastructure may process certain technical data as part of delivering those services. These partners operate under data processor agreements and are not permitted to use your data for their own purposes.
• Fraud Prevention Networks: In cases of suspected fraud, account misuse or multi-accounting, AK LSB may share relevant data with fraud prevention networks or other gaming operators to protect the industry and prevent harm to other players.
• Legal Obligations: If required by applicable law or a lawful order, AK LSB may disclose player data to the relevant authority. We will only do so to the extent required and will not voluntarily share more than is necessary.

All third parties who receive data from AK LSB are required to handle it securely, use it only for the specified purpose and comply with applicable data protection standards. We do not allow third parties to use your data for their own marketing or commercial activities.

6. Cookies & Tracking Technologies

AK LSB uses cookies and similar technologies on the platform to make the experience function properly and to understand how players use the site. A cookie is a small text file placed on your device when you visit a website. Cookies are not harmful and do not contain personal details like your name or password.

The types of cookies AK LSB uses include:

• Strictly Necessary Cookies: These are essential for the platform to work. They manage your login session, keep your PKR balance accurate during a session and prevent security issues. You cannot opt out of these without preventing the platform from functioning.
• Functional Cookies: These remember your preferences — such as your preferred game language or display settings — so you do not have to set them every time you visit.
• Analytics Cookies: These help us understand which pages and games are most popular, how long players spend on the platform and where technical problems occur. Data collected through analytics cookies is aggregated and anonymised — it cannot be used to identify you individually.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the AK LSB platform. Your browser's help section will guide you through the process of managing cookie preferences on your specific device.

7. Data Security

Protecting the personal data of AK LSB players is a technical and organisational priority. We have put in place a range of security measures to guard against unauthorised access, accidental loss, destruction or misuse of your data.

• All data transmitted between your browser and AK LSB servers is protected using TLS encryption — the same standard used by online banking platforms.
• Passwords are never stored in readable form. Account credentials are hashed using strong cryptographic algorithms before being saved.
• Payment data is processed through certified payment gateways and is not stored in raw form on AK LSB systems.
• Access to player data within the AK LSB team is restricted to those who genuinely need it for their role — finance, support, verification and security teams. Access is logged and audited.
• Our systems are monitored for unusual activity, attempted intrusions and other security events around the clock.
• Regular security reviews are conducted to identify vulnerabilities before they can be exploited.

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. If you believe your AK LSB account has been compromised in any way — unusual login activity, unexpected balance changes or anything else that seems wrong — please contact our support team immediately so we can investigate and take protective action.

8. Data Retention

AK LSB retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal, financial or regulatory obligations.

• Active Accounts: Data associated with your active AK LSB account is retained for the duration your account remains open, plus a period after closure to handle any outstanding queries, disputes or legal requirements.
• Transaction Records: PKR deposit and withdrawal records are retained for the minimum period required under standard financial record-keeping practices to allow dispute resolution and fraud investigation.
• Verification Documents: CNIC copies and other identity documents submitted during verification are retained only as long as necessary to satisfy verification and fraud prevention requirements.
• Support Communications: Chat logs and email correspondence with the AK LSB support team are retained for a reasonable period to allow us to reference prior conversations if a related issue arises.
• Closed Accounts: When an account is closed, we begin the process of removing or anonymising personal data. Some data may need to be retained for a defined period for legal or fraud prevention purposes even after closure.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

9. Your Rights

As a player whose personal data is processed by AK LSB, you have meaningful rights over your information. We are committed to making it straightforward for you to exercise these rights. Here is a summary of what you are entitled to:

• Access: You can request a copy of the personal data AK LSB holds about you at any time.
• Correction: If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. You can update basic details directly through your account settings, or contact support for changes that require verification.
• Deletion: You can request that AK LSB delete your personal data. We will honour this request where we are not legally required to retain the data. Note that some financial and fraud-prevention records may need to be kept for a defined period even after a deletion request.
• Objection: You have the right to object to certain types of data processing, including any analytics or profiling activities that are not strictly necessary for running your account.
• Portability: You can request that we provide your personal data in a portable, commonly used format so you can transfer it if you choose.
• Restriction: In certain circumstances, you can ask us to restrict the processing of your data while a concern is being investigated.

To exercise any of these rights, please contact the AK LSB support team. We will verify your identity before processing a data rights request to ensure we are only disclosing or modifying data for the genuine account holder. We aim to respond to all data rights requests promptly.

10. Minors

AK LSB is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If during the account verification process we determine that a player is under 18, the account will be immediately closed, all PKR balances will be frozen pending review and the player will be permanently barred from the platform. Any deposits made by an underage player will be handled in accordance with applicable guidelines.

If you are a parent or guardian and believe that someone under 18 has created an AK LSB account, please contact our support team immediately so we can investigate and take the appropriate action.

11. Changes to This Policy

AK LSB may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or changes in applicable requirements. When updates are made, the revised policy will be published at aklsb.app/privacy-policy with an updated date shown at the top of the page.

For changes that materially affect your rights or how your data is used, we will make reasonable efforts to notify you — for example through a notification within your AK LSB account or via your registered contact details. Your continued use of the platform after a policy update is taken as acceptance of the revised version.

We recommend reviewing this policy periodically so you always know how your data is being handled. If you have any concerns about an upcoming or recent change, please contact our support team to discuss.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal information is being handled, please reach out to the AK LSB team directly:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to acknowledge all privacy-related queries promptly and resolve them as quickly as possible

For general platform questions, bonuses, payments and responsible gaming support, our full help resources are also available on the FAQ page. For details on self-exclusion, deposit limits and gaming control tools, visit our Responsible Gaming page.